Business process management (BPM) is a process-oriented management discipline. It’s not a technology. BPM recommends that organizations shift to process-centric thinking and reduce their reliance on traditional functions and product-centric organizational structures. The goal of BPM is to increase operational performance.
BPM treats business processes as assets whose value can be optimized, increasingly in real time. It enables managers to monitor all interactions between human, system and information resources, as well as adjust behavior and execution flow to capitalize on dynamic market events and improve business performance outcomes. It applies methods, metrics, and software tools to monitor, manage and iteratively optimize an organization’s operational business processes.
To facilitate better communication, be clear that BPM is a management discipline that is distinct from the technologies that support its methods and practices.
Filed under: Business Process Management | Tagged: Business Process Management
